Voice

We can manage all your Voice over IP Communication needs. Call us today!

Communication is an integral aspect of business, both internally and externally. Our aim is to eliminate the barriers between people and technology by providing cutting edge solutions paired with world-class support.

Based in Lakeland, Florida, our team here at Data Integrity provides secure, cost-effective IT management. We offer services such as UCaaS, CCaaS, a single-platform interface, Enterprise SSO, SIP Trunks, SD-WAN, 5g LTE Failover, and more!

Having trouble with your current phone system?

There are many reasons your current phone system might be causing more harm to your business than you realize. But how do you know for sure? Since most phone systems require upgrades and updates, it’s hard to tell when you simply need a revamp, or a whole new system.

To help you determine if your current system is truly keeping your company in the past, download this simple guide, “5 Signs You’ve Outgrown Your Current Business Phone System.”

Unified Cloud Communications (UCaaS)

SIMPLIFY YOUR BUSINESS INTERACTIONS WITH A SINGLE TOOL.

The new workplace will be a hybrid of in-person and virtual, so it’s critical that you have a flexible communications system that can bring your team together—while also creating more meaningful interactions with customers. 

In-person, remote, hybrid, and mobile users can access their business communications tools with physical desk phones, the desktop software, a softphone app, or leverage direct routing with Microsoft Teams.

In the office?
Handle one-on-one and team messaging, SMS and phone calls—all from a single browser application. Or maybe your team is following stricter protocols that limit the number of employees in the office at the same time. Now you can have an audio/video conferencing solution that is built into your platform and helps maintain productivity.

Prefer to use your desk phone?
That’s no problem. We can connect it.

Working remotely?
Get the same features that you expect in the office, wherever you are. With b-hive Communicator, you’ll never miss an interaction.

On the go?
Take your office with you. You won’t miss a beat with b-hive by Broadvoice which provides a single solution for voice, messaging, and meetings to simplify the way you connect.

ACCESS ANYWHERE, AT ANYTIME

Never miss an interaction regardless of location

STOP JUGGLING MULTIPLE APPLICATIONS​​

Use a single app for calls, messages, and meetings

GIVE YOUR TEAM PROPER WORK/LIFE

Keep work and personal interactions separate

SAVE YOUR COMPANY MONEY

Reduce your CAPEX business costs by using secure BYOD

STREAMLINE YOUR PORTFOLIO MANAGEMENT

Use one vendor for everything from phones to video

MIX AND MATCH YOUR SEAT TYPES

Don’t pay for features your employees don’t need

Business Texting

Connect with your customers instantly for sales promotions, appointment reminders, surveys, support, and more. Stop playing phone tag and give your customers the immediate and responsive service that they’ll rave about.

Intuitive Dashboard

Monitor your customer engagement with our easy-to-use dashboard. Assign admin roles to departments or staff.

Why Business Texting?

98% OPEN RATE

Nearly every text message is opened, compared to only 1 in 5 emails.

95% READ RATE

Almost all text messages are considered priority communications and read within 3 minutes.

45% RESPONSE RATE

Nearly half of texts get a response while marketers are content with 5% for email.

75% ENGAGEMENT RATE

People wouldn't mind receiving an SMS text message from a brand.

Contact Center - CCaaS

What sets your business apart from the competition is an outstanding customer experience. You need to be able to respond quickly and effectively to customer calls. With Broadvoice’s b-hive Virtual Contact Center, you get the tools you need to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service. View customer service trends and detailed analytics or access the live call queue dashboard that you can customize to ensure that calls are routed efficiently.

ROUTE CALLERS TO THE RIGHT PERSON

Help your customers more efficiently by routing their calls to the right person based on their location, call time, or need.

SPEED CALL RESOLUTION

Supervisors have the ability to listen to calls in real time, whisper suggestions to the agent or even barge in, speeding resolution.

RECORD CUSTOMER INTERACTIONS

In addition to time, duration, and agent notes, you get a recording of all calls so that you have an audio trail if needed for future reference.

HIRE THE BEST CANDIDATE FOR THE JOB

Pick the best agents or experts - no matter where they live. They can take calls from anywhere with internet access and a web browser.

COACH YOUR TEAM TO IMPROVE QUALITY

Review call recordings or, better yet, listen in in real-time to hear how agents are handling calls and give them tips for ways to improve.

RIGHT SIZE YOUR CUSTOMER TEAM

Real-time analytics and historical call statistics can help you forecast call volumes and ensure your team is up to the task.

Virtual Fax

Fax directly from b-hive Communicator or from your email program. Easily send, receive, share, and save faxes without the hassle of scanning or printing. You’ll be able to quickly configure shared and personal fax boxes.

HIPAA Compliance

HIPAA requirements are hard to meet, especially for cloud communications providers. However, Broadvoice sought after and received HIPAA certification, which is renewed every 2 years to stay current with the latest rules and regulations.

As a complete cloud communications system — with voicemail, text, SMS, and virtual call centers — b-hive allows your organization to effectively manage patient care and workflows while protecting sensitive information shared inside and outside of the company. In accordance with HIPAA, b-hive protects how personal information is received, processed, and stored.

A fully integrated suite of communication tools.​

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications-as-a-Service (UCaaS) platform that delivers enterprise-class features at affordable rates.

UCaaS

Our proprietary platform, b-hive, means flexibility to craft unique solutions that make sense for each business.

b-hive puts voice, SMS, analytics and collaboration all in one hub, so teams can communicate more meaningfully whether in the office or on the go.

Integrations

b-hive integrates with Salesforce and Microsoft Teams to bring rich calling functionality to current workflows, while our own b-hive Communicator enables more substantial connections with customers and teammates via voice, chat or video.

b-hive’s seamless integration with Microsoft Teams allows remote users to make and receive calls within the Teams app on their existing mobile devices—no desk phone, softphone, or mobile app is required.

Communicator

The all-in-one platform for great conversations, Communicator provides a single user interface for anytime, anywhere business communications.

Virtual Contact Center

The b-hive Virtual Contact Center unifies distributed support teams with a centralized and feature-rich platform for taking calls and providing meaningful customer experiences.

Enterprise SSO

Enterprise Single Sign-On with Azure Active Directory allows users to log in to b-hive using their company Azure Active Directory domain credentials when they are on their corporate devices connected to the corporate network. One less login to remember!

Business Texting

Bubble is a text marketing platform that helps create meaningful interactions with customers where they live — on their phones. Businesses can complement their email campaigns and have real conversations with customers.

SIP Trunks

SIP trunking preserves a customer’s capital investment by replacing expensive dial tone with a cloud-hosted substitute, without any need for hardware changes.

SD-WAN

Broadvoice leverages best-in-class SD-WAN technology to connect multi location businesses across a secure, carrier-neutral, software-defined-network that has the same look and feel as traditional MPLS at a significant savings. It’s also carrier-agnostic, enabling businesses to create their own private cloud using multiple bandwidth
providers of their choosing.

4G LTE Failover

Broadvoice Edge SD-WAN comes with a 4G LTE Failover option for redundancy to resume VoIP calls in the event of an outage.

5 Signs You’ve Outgrown Your Current Business Phone System

We’ve all had bad days with our business phone systems. But sometimes it can feel more like a bad year. How do you know if your current issues are normal, or signs that your company has outgrown your business phone system?

Download our datasheet to find out more!

Broadvoice VoIP Solutions

Broadvoice is a leading cloud communications provider with users across four continents.

Want more info on Broadvoice's offerings? Download our datasheet now!

Everything you need. Anywhere you go.

Our team at Data Integrity has the experience and tools to ensure industry-leading secure and cost-effective communication.

Call us today at 863-683-5845!

Have questions, or want a customized quote? Contact Us Now!

Schedule your free IT Security Scan now!

5 Signs You’ve Outgrown Your Current Business Phone System

Download our Datasheet now to find out more

Fill out the above form to receive your copy of our Datasheet.

Ready to embrace a fully integrated suite of communication tools?

Download our Datasheet now to find out more

Fill out the above form to receive your copy of our Datasheet.